South Carolina Member Resources

Modivcare will tell you what time to be ready. If the pick-up time changes, we will call you.

Transportation is for Healthy Connections Medicaid members who need to see a doctor, go to other medical visits or go to the drug store. The Member's medical condition should not be an emergency.

FOR EMERGENCIES DIAL 911.

• Medicaid ID number
• Pick-up address and phone number
• Appointment date and time
• Doctor's name
• Doctor's address and phone number

Urgent or same day rides may be scheduled through Modivcare. Rides are for trips when a doctor says you have to be seen the same day or the next day. Modivcare will call the doctor's office to make sure urgent or same day appointments are necessary.

Urgent trips are not the same as an emergency trip. In case of emergency dial 911. Urgent care trips do not include routine doctor's appointments when the patient could give a 3 business day notice to request a ride.

Modivcare will ask if you can walk or if you require the use of a wheelchair and will then provide the best type of transportation for your needs.

Please call for a ride at least 3 business days before your scheduled appointment. Urgent trips may be accepted with less than a 3 day notice.

Yes! You can sign up for an account by going to the member web site at https://member.modivcare.com/. The member website is secure and can be access 24 hours a day 7 days a week.

Ask your medical provider to help schedule rides for you.

You can call any "Where's My Ride" number or any reservation number to report a complaint. Or you can file a complaint using the internet here.

To request a copy of member brochure in Spanish, please call 866-910-7689. (Si desea solicitar este folleto en espanol por favor llame al 866-910-7689.)

If your ride is 15 minutes past pick up time, please call our "Where's My Ride" line.

Region 1 - 866-910-7689
Region 2 - 866-445-9962
Region 3 - 866-445-9964

Call Modivcare to cancel your ride as soon as you know you don't need it.

Call Modivcare to report the problem and file a complaint.

You, a relative, caregiver, nurse or doctor.

Modivcare will schedule a transportation provider that will meet your needs.